Collection: Frequently Asked Questions

Have any queries? Here’s some of our frequently asked questions to help you out.

Collapsible content

What is is an online platform that offers a wide range of healthcare Over-The-Counter (OTC) products. It provides convenient access to various wellness products, personal care items, and more.

What products are available on offers a diverse range of healthcare products, including glucometers, test strips, blood pressure monitors, thermometers, respiratory, sexual wellness, personal hygiene items, and more. You can explore the website to find specific products based on your needs.

How can I purchase products from

To purchase products from, you need to create an account on the website. Once you have an account, you can browse through the available products, select the desired items, and proceed to the checkout process. Follow the prompts to provide the necessary information and complete your purchase.

Is a reliable source for healthcare products?

Yes, strives to ensure the authenticity and quality of the products offered. The platform collaborates with trusted suppliers and manufacturers to provide genuine healthcare products to customers.

Are the products on genuine and authentic? takes pride in offering only genuine and authentic products. The platform sources its products from reputable suppliers and manufacturers to maintain high standards of quality and authenticity.

Account & Registration

How do I create an account on

Creating an account on is easy. Simply click on the "Register" button on the website's homepage. Fill in the required information, such as your name, email address, and password. Follow the instructions to complete the registration process.

Can I track my order on

Yes, you can track your order on Once your order is confirmed and dispatched, you will receive a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on the delivery status.

Can I provide feedback or review a product on

Yes, values customer feedback and encourages users to provide product reviews. You can share your experience and feedback by rating and reviewing the purchased products on the website. Your feedback can help other customers make informed decisions.

How to order in

How do I place an order on

To place an order on, follow these simple steps:

Browse the website and select the desired products by adding them to your cart.

  • Once you have added all the products, proceed to the checkout page.
  • Provide the required information, such as shipping address, contact details, and payment method.
  • Review your order details and confirm the purchase.
  • Complete the payment process, and your order will be placed.

Do I need to create an account to order from

Not Necessary, creating an account is optional to place an order on It allows you to track your order, save your shipping information for future purchases, and enjoy personalized services.


You can use Guest User Account to place your order.

Can I order without a prescription on

Yes, you can order Over-The-Counter (OTC) products without a prescription on

How can I track the status of my order?

Once your order is confirmed and dispatched, you will receive a tracking number. You can use this tracking number to monitor the status of your order. Visit the website, log into your account, and navigate to the order history section to find the tracking details.

Payment methods

What payment options are available on offers multiple payment options for your convenience. You can make payments using a debit Card, net banking, mobile wallets, or UPI (Unified Payments Interface). Choose the payment method that suits you best during the checkout process.

Is it safe to make online payments on

Yes, prioritizes the security of its customers' information and transactions. The website utilizes secure encryption protocols to safeguard your payment details. It follows industry-standard practices to ensure a safe and secure online payment experience.

Does offer a cash on delivery (COD) option?

Yes, provides a cash-on-delivery (COD) option for select locations. We will notify you when your product is not deliverable in your area. You can choose this payment method and pay for your order in cash upon delivery.

Shipping and Delivery

How long does it take for the products to be delivered?

The delivery time may vary depending on your location and the specific product. Typically, aims to deliver products within a few days after the order is placed. However, please note that unexpected circumstances or remote areas might cause slight delays in delivery.

Does ship internationally?

Currently, primarily serves customers within India. International shipping may not be available at this time.

Are there any delivery charges for orders on has a policy of free shipping throughout India and charges ₹40 for Cash On Delivery.. The applicable delivery charges will be displayed during the checkout process.

Return and refund policy

What is the return policy of has a customer-friendly return policy. If you receive a damaged or expired product, or if you have any other valid reasons for return, you can initiate a return request within a specified period. Please refer to the website's "Returns and Refunds" section for detailed information on the return process and policy.

Can I cancel or modify my order on

Yes, you can cancel or modify your order on if it hasn't been shipped yet. Simply log into your account, go to your order history, and check the status of your order. If it's still in the processing stage, you can cancel or modify it accordingly.

What should I do if I receive a damaged or expired product from

If you receive a damaged or expired product from, please contact their customer support team immediately. They will guide you through the return or exchange process and ensure a satisfactory resolution to the issue.

Privacy and Security

How does protecting my personal information? takes the privacy and security of your personal information seriously. They employ various security measures, including encryption protocols, to safeguard your data. Additionally, We follow industry best practices to ensure the confidentiality of your information.

Does share my personal information with third parties? respects your privacy and does not share your personal information with third parties for marketing purposes without your consent. However, they may share necessary information with trusted partners and service providers to fulfil your orders and provide quality services.

How does handling my payment information? prioritizes the security of your payment information. They utilize secure payment gateways and encryption technology to protect your financial data during transactions. Your payment details are handled with the utmost care and in compliance with applicable regulations.

What measures are in place to secure my online account with implements robust security measures to protect your online account. This includes the use of strong passwords and regular security audits. They also employ advanced technologies to detect and prevent unauthorized access to your account.

Discount and Offers

Are there any discounts or offers available on often provides discounts, offers, and promotional deals on various products. You can subscribe to their newsletter or follow our Facebook and Instagram pages to stay updated on the latest discounts and promotions.

Customer care support

Is there a customer support helpline for assistance?

Yes, has a dedicated customer support team to assist you. If you have any questions, or concerns, or need assistance with your order, you can reach out to their customer support helpline No. 1800 309 9955 or mail us @

How can I contact the customer support team of

You can contact the customer support team of by calling their helpline number (1800 309 9955) or sending an email to

What should I do if I face any issues while placing an order?

If you encounter any issues while placing an order on, you can contact their customer support team for assistance. They will guide you through the process or resolve any concerns you may have.